What Is LPG Gas Booking in India?

Liquefied Petroleum Gas (LPG) is the primary cooking fuel for over 30 crore households in India. The Government of India, through three major public sector undertakings - Indane Gas (IndianOil Corporation), BharatGas (Bharat Petroleum), and HP Gas (Hindustan Petroleum) - ensures affordable and regular supply of domestic LPG cylinders.

Gone are the days of standing in long queues at a gas distributor's office. Today, you can book an LPG refill within seconds using your smartphone, via WhatsApp, SMS, or by calling a toll-free IVRS number - all from the comfort of your home. This guide covers every booking method in detail for all three providers, along with customer care numbers, subsidy information, and safety guidelines.

Benefits of Booking LPG Cylinder Online or Digitally

Why Choose Digital Booking Over Walk-in?

• 24/7 Availability: Book your cylinder at any time of the day or night - no waiting for office hours.
• No Queue, No Hassle: Avoid visiting the distributor office entirely. Place your refill request in under a minute.
• Instant SMS Confirmation: Receive an immediate booking confirmation on your registered mobile number via SMS and/or email.
• Real-Time Delivery Tracking: Track the current status of your booked cylinder - Booked, In Transit, or Delivered - through the app or portal.
• Multiple Secure Payment Options: Pay online via UPI, Net Banking, Debit/Credit Card, or popular wallet apps like Google Pay, PhonePe, Paytm, and Amazon Pay.
• Full Transparency: Access your complete booking history, delivery records, and invoice details online at any time.
• Eco-Friendly & Paperless: Digital receipts reduce paper waste and help build a greener India.

How to Book an LPG Gas Cylinder - All Methods Explained

Multiple Booking Channels (Common for Indane, BharatGas & HP Gas)

All major LPG providers support the following booking channels. Choose the method most convenient for you:

• Online Portal (Website): Visit the official website of your LPG provider (links provided below). Log in with your Consumer Number and registered mobile number. Navigate to "Book Cylinder" and confirm your booking. You will receive an OTP-based confirmation.
• Official Mobile App: Download your provider's app from the Google Play Store or Apple App Store. IndianOil One for Indane, BharatGas app for BharatGas, and HP Gas app for Hindustan Petroleum. The app lets you book, track, pay, and view history - all in one place.
• WhatsApp Booking: The easiest method for smartphone users. Save the provider's WhatsApp number in your contacts, then send a trigger keyword ('REFILL', 'HI', or 'HPGAS') from your registered mobile number. Follow the chat prompts to confirm.
• SMS Booking: Send a simple SMS from your registered mobile number to the IVRS/SMS short code of your provider. The format is typically: IOC <Consumer Number> or as specified by your distributor. Confirmation is sent by return SMS.
• IVRS (Missed Call / Voice Response): Give a missed call or dial the IVRS number for your district/state from your registered mobile number. Follow the automated voice prompts to confirm the booking. No internet required.
• Third-Party Payment Apps: Apps like Paytm, Google Pay, PhonePe, Amazon Pay, and BHIM allow you to book LPG cylinders directly within their platforms under the "Recharge & Bill Pay" or "Gas Booking" section.
• Distributor Walk-in: You can still visit your local registered distributor in person during working hours as an offline alternative.

How to Check LPG Cylinder Delivery Status:

After booking, you can track your delivery status through any of the following methods:

• Log in to the official website or mobile app of your provider.
• Send an SMS to the booking number with your Consumer Number.
• Call the customer care toll-free number and quote your booking reference number.

Typical delivery timelines range from 1-7 working days depending on your area and provider availability.

Indane Gas Booking (IndianOil) - Complete Guide

Indane Gas, marketed by Indian Oil Corporation Limited (IOCL), is India's largest LPG brand with over 14 crore active consumers. It is distributed through a network of 10,000+ distributors across the country.

Indane Gas Booking Methods:

• Online Portal: IndianOil One LPG Booking Portal - log in with your registered mobile number and Consumer ID.
• Mobile App: Download IndianOil One from the Play Store or App Store. Book, track, and pay seamlessly.
• IVRS (Missed Call): Give a missed call to 7718955555 from your registered mobile number. You will receive an automatic booking confirmation via SMS.
• WhatsApp: Send 'REFILL' to 7588888824 from your registered mobile number.
• SMS: Send IOC <Your 17-digit LPG ID> to 7718955555.
• Customer Care Helpline: Call toll-free 1800-2333-555 (available 24/7).
• Emergency Gas Leak Helpline: 1906 (National LPG Emergency Line).

You can also track Indane deliveries at iocl.com/products/indane-gas.

BharatGas Booking (Bharat Petroleum / BPCL) - Complete Guide

BharatGas, the LPG brand of Bharat Petroleum Corporation Limited (BPCL), is one of India's most trusted names in domestic cooking gas. BPCL serves millions of households through its wide distributor network.

BharatGas Booking Methods:

• Online Portal: BharatGas Online Booking Portal (my.ebharatgas.com) - register and log in with your Consumer Number.
• Mobile App: Download the BharatGas app from Google Play Store or Apple App Store.
• IVRS: Call 7715012345 or 7718012345 from your registered mobile number. (Check the BharatGas website for your region-specific number.)
• WhatsApp: Send 'HI' to 1800224344 from your registered mobile number to initiate a booking conversation.
• SMS: Send your Consumer Number as an SMS to 7715012345 (format varies by region).
• Customer Care Helpline: Call toll-free 1800-22-4344.
• Emergency Gas Leak Helpline: 1906.

HP Gas Booking (Hindustan Petroleum / HPCL) - Complete Guide

HP Gas, the LPG brand of Hindustan Petroleum Corporation Limited (HPCL), provides reliable domestic LPG services to crores of Indian households. HPCL is known for its strong digital infrastructure and customer-friendly booking systems.

HP Gas Booking Methods:

• Online Portal: HP Gas Online Booking Portal (myhpgas.in) - log in with your HP Gas Consumer Number.
• Mobile App: Download the HP Gas app from Google Play Store or Apple App Store.
• IVRS (Missed Call): Give a missed call to 9222201122 from your registered mobile number for automatic booking confirmation.
• WhatsApp: Send 'HPGAS' to 9222201122 from your registered mobile number.
• SMS: Send HPGAS <Consumer Number> to 9222201122.
• Customer Care Helpline: Call toll-free 1800-2333-555.
• Emergency Gas Leak Helpline: 1906.

Documents & Details Required for LPG Gas Booking

Before booking your LPG refill through any channel, keep the following information handy:

• 17-Digit LPG ID: This unique ID is linked to your Aadhaar number and is the primary identifier for your LPG connection. You can find it on your LPG passbook or previous invoice.
• Consumer Number: Assigned by your registered distributor. Found on the LPG passbook cover page or any delivery receipt.
• Registered Mobile Number: The mobile number linked to your LPG connection. All digital booking channels require calls/SMS/WhatsApp messages to originate from this number.
• Distributor Code (for IVRS/SMS): Some states require you to enter your distributor's numeric code during IVRS booking. This is available from your distributor or on the provider's website.

Pro Tip: Save your Consumer Number, LPG ID, and the booking number of your provider in your phone's contacts for quick access during emergencies or routine refills.

LPG Subsidy - PAHAL (DBTL) Scheme Explained

Under the PAHAL (Pratyaksh Hanstantrit Labh) scheme - also known as Direct Benefit Transfer for LPG (DBTL) - the Government of India credits the LPG subsidy amount directly into the bank accounts of eligible consumers.

How the Subsidy Works:

• You pay the full market price for the LPG cylinder at the time of delivery.
• The eligible subsidy amount is credited to your Aadhaar-linked bank account within a few days of booking.
• Subsidy is applicable for up to 12 cylinders per year per connection (subject to Government policy changes).
• To receive the subsidy, your Aadhaar must be linked to both your LPG Consumer ID and your bank account (via NPCI mapper).

Subsidy rates and eligibility are subject to change as per Government of India notifications. Visit your provider's official website or the myLPG.in portal for current subsidy information.

LPG Gas Safety Guidelines - Important Tips

Always Prioritise Safety When Using LPG at Home

• In Case of a Gas Leak: Immediately close the regulator and all burner knobs. Open all windows and doors to ventilate the area. Do not switch on or off any electrical switches, fans, or appliances. Evacuate the premises if the smell is strong and call the emergency helpline 1906.
• Regular Inspection: Periodically check the rubber tube/hose connecting the cylinder to the stove for cracks, stiffness, or leaks. Replace it every 2 years or earlier if damaged.
• Never Store Extra Cylinders: Avoid storing additional LPG cylinders inside the kitchen or any enclosed space.
• Verify Delivery Personnel: Always ask for the official delivery slip and check the seal on the cylinder before accepting delivery.
• Keep Children Away: Never leave children unsupervised near a lit stove or gas cylinder.
• Check ISI Mark: Ensure your regulator, tube, and stove all carry the BIS (ISI) certification mark.

National LPG Emergency Helpline: 1906 (Toll-Free, 24/7) - available for all providers (Indane, BharatGas, HP Gas).

Frequently Asked Questions (FAQs) - LPG Gas Booking

Q1. Can I book an LPG cylinder without internet?

Yes. You can book via IVRS (missed call or voice call) or SMS without any internet connection, using just your registered mobile number.

Q2. How many LPG cylinders can I book in a year?

You can book up to 12 subsidised cylinders per year (one per month). Additional cylinders can be booked at market (non-subsidised) rates.

Q3. What if my registered mobile number has changed?

Visit your nearest LPG distributor with valid ID proof and a mobile number change request form to update your registered number in the system.

Q4. How do I know if my Aadhaar is linked to my LPG connection?

You can check Aadhaar-LPG linkage status on the myLPG.in portal by entering your 17-digit LPG ID.

Q5. What is the difference between a subsidised and non-subsidised cylinder?

A subsidised cylinder is one where the Government of India transfers a subsidy amount to your bank account after purchase - effectively reducing your cost. A non-subsidised (market price) cylinder is booked at full current market rates without any subsidy credit.