What is e-Service?

e-Service is a mission mode project under the National e-Governance Plan (NeGP) that aims to provide various government-to-citizen (G2C) services online at the district level. It enables citizens to apply for, track, and receive various certificates and services digitally, reducing the need for physical visits to government offices and enhancing transparency and efficiency.

Key Services Available via e-Service

The e-Service portal in Arunachal Pradesh facilitates access to a range of services, with some of the most frequently sought being:

• Birth Certificate: Official record of a person's birth, essential for identity and various legal purposes.
• Permanent Resident Certificate (PRC): Proof of permanent residency in the state, crucial for educational admissions, employment, and government schemes.
• Scheduled Tribe Certificate (STC): Document certifying an individual's belonging to a Scheduled Tribe, enabling access to reservation benefits and special provisions.
• Other services may include Caste Certificates (other than STC), Income Certificates, Domicile Certificates, etc.

Birth Certificate Application

Importance:

A Birth Certificate is a vital legal document serving as proof of age, date of birth, and place of birth. It is required for school admission, passport application, voter ID, driving license, and various other official purposes.

Eligibility:

Parents or legal guardians of a child born in Arunachal Pradesh.

Required Documents (Common):

• Application form.
• Proof of birth (hospital discharge summary/doctor's certificate).
• Parents' identity and address proofs.
• Marriage certificate of parents (if applicable).

Permanent Resident Certificate (PRC) Application

Importance:

The PRC is crucial for proving permanent residency in Arunachal Pradesh, which is often a prerequisite for state government jobs, educational reservations, and availing state-specific welfare schemes.

Eligibility:

Individuals who have been residing in Arunachal Pradesh for a specified period (as per state rules) or whose parents/ancestors are permanent residents.

Required Documents (Common):

• Application form.
• Proof of identity and address.
• Proof of continuous residence (e.g., land records, electoral roll entry, school certificates).
• Affidavit.
• Parent's PRC (if applying based on parental residency).

Scheduled Tribe Certificate (STC) Application

Importance:

The STC provides official recognition of an individual's Scheduled Tribe status, enabling them to avail reservation benefits in education, employment, and various government schemes designed for the upliftment of tribal communities.

Eligibility:

Individuals belonging to a community recognized as a Scheduled Tribe in Arunachal Pradesh.

Required Documents (Common):

• Application form.
• Proof of identity and address.
• Genealogical tree/family tree.
• Proof of caste (e.g., school leaving certificate, land records mentioning caste).
• Parent's/Guardian's STC (if applicable).
• Local inquiry report (may be required).

How to Apply Online via e-Service

1. Visit the e-Service Portal: Access the official e-Service Arunachal Pradesh website.
2. Register/Login: Register as a new user or log in with your existing credentials.
3. Select Service: Choose the desired service (e.g., "Application for Birth Certificate," "Application for PRC").
4. Fill Application Form: Complete the online application form with accurate details.
5. Upload Documents: Scan and upload all required documents in the specified format and size.
6. Pay Fees: Pay the applicable service fees online using available payment gateways.
7. Submit & Get Acknowledgement: Submit the application and receive an acknowledgement slip with an application ID.

How to Check Application Status

You can track the status of your application online:

1. Visit the e-Service Arunachal Pradesh portal.
2. Look for "Track Application Status" or "Know Your Application Status" option.
3. Enter your Application ID/Reference Number.
4. View the current status of your certificate application.

Important Points to Remember

• Ensure all information provided in the application form is accurate and matches your documents.
• Upload clear and legible scanned copies of all required documents.
• Keep your application ID safe for future reference and status tracking.
• The processing time for certificates may vary; check the portal for expected timelines.
• For any issues or queries, contact the e-Service support or the concerned department.

Useful Links

• Arunachal Pradesh e-Service Portal: eservice.arunachal.gov.in
• Arunachal Pradesh Official Portal: arunachalpradesh.gov.in
• Department of IT & Communications, Arunachal Pradesh (oversees e-Service): arunachalpradesh.gov.in/department/information-technology-communications/