Role and Functions of Urban Local Bodies (ULBs)

The Department of Urban Local Bodies (DULB), Haryana, plays a pivotal role in the governance and development of urban areas across the state. Established to ensure better coordination and control over municipalities, it oversees 11 Municipal Corporations, 23 Municipal Councils, and 53 Municipal Committees (as per 2011 Census figures, numbers may vary slightly over time).

Key functions of DULB and the ULBs under its purview include:

• Civic Amenities: Providing and maintaining essential services like water supply, sewerage, sanitation, solid waste management, and street lighting.
• Urban Planning & Development: Formulating policy frameworks for urban development, approving commercial and residential building plans, and regularizing unauthorized colonies.
• Revenue & Finance: Monitoring income and expenditure, sanctioning budgets, levying and collecting various taxes (e.g., property tax, advertisement tax), and managing municipal land assets.
• Regulatory Functions: Issuing various licenses and permissions (e.g., for shopping malls, multiplexes), and ensuring compliance with urban laws.
• Birth & Death Registration: Facilitating the registration of births and deaths within municipal limits.
• Social Welfare: Implementing various government schemes related to urban poverty alleviation, housing, and sanitation.
• Digital Governance: Implementing and maintaining digital initiatives for improved citizen service delivery, including e-government and IT infrastructure.

ULBs are the third tier of government, directly serving urban citizens.

Key Online Services Provided by ULBs

The DULB Haryana and individual Municipal Corporations/Committees offer a growing number of services online to enhance convenience and transparency for citizens:

1. Property Tax Payment and Management:

• Online Payment: Pay your annual property tax dues securely through the official portal.
• Property ID Generation: Apply for a new unique property ID.
• View Dues & History: Check outstanding property tax amounts and view payment history.
• Download No Dues Certificate (NDC): Obtain a digital NDC after successful payment.
• Self-Certification for Rebate: Self-certify property details to avail rebates (e.g., 15% rebate on annual property tax).
• Change of Owner/Occupier: Apply for updates in property tax records.

2. Water Supply & Sewerage Bill Payment:

• Pay water and sewerage bills online (details may also be found on the Water Bill Payment page on eSarkari).

3. Building Plan Approval:

• Submit applications for building plan approval online.
• Track the status of your building plan applications.

4. Birth & Death Registration:

• Apply for birth and death certificates.
• Download registered certificates.

5. Marriage Registration:

• Some urban local bodies offer online facilities for marriage registration.

6. Grievance Redressal:

• Register complaints related to civic amenities (sanitation, street lights, water supply, etc.).
• Track the status of registered grievances.

These online services streamline interactions between citizens and municipal authorities.

Accessing ULB Services: Portals and Apps

Most online services by Urban Local Bodies in Haryana can be accessed through the following platforms:

• Department of Urban Local Bodies (DULB) Haryana Official Portal:
  This is the primary gateway for many services and information. Look for "Online Services" or "Citizen Services" sections.
• SARAL Haryana Portal:
  SARAL (Simple, All Inclusive, Real Time, Action Oriented, Long lasting) is an integrated platform by the Government of Haryana for delivering and tracking over 545 government-to-citizen (G2C) services across various departments, including ULBs. Many ULB services, such as birth/death certificates and various permissions, are integrated here.
• Specific ULB Websites/Portals:
  Major Municipal Corporations (e.g., Gurugram, Faridabad, Panchkula) often have their own dedicated websites or sub-portals for specific local services.
• DULB Haryana Online Mobile App:
  The Department of Urban Local Bodies has launched a mobile application (available on Google Play Store and Apple App Store) that allows residents to access multiple services, including property tax payments.
• Property Tax Specific Portal:
  A dedicated portal often exists for property tax payment and related services (e.g., property.ulbharyana.gov.in or ulbhryndc.org).

It is always recommended to use official government portals for secure transactions and accurate information.

Important Documents for ULB Services

The specific documents required vary by service, but common requirements include:

• For Property Tax: Unique Property ID, Old Property ID (if any), Owner's Name, Aadhaar Card, Address Proof, Previous Tax Invoice (if applicable).
• For Building Plan Approval: Property ownership documents, site plan, building plan, identity proof of applicant, no objection certificates (NOCs) from relevant departments (e.g., Fire, if applicable).
• For Birth/Death Registration: Application form, hospital discharge summary/medical certificate, identity proof of parents/applicant, address proof.
• For General Services (e.g., Complaints): Identity proof, address proof, and relevant details/proof related to the complaint.

Always check the specific service's requirements on the official portal before applying.

Official Resources and Helplines

For accurate information and assistance regarding Urban Local Body services in Haryana, please refer to these official channels:

• Department of Urban Local Bodies, Haryana:
  Official Website: ulbharyana.gov.in
  Address: Bays 11-14, Sector 4, Panchkula, Haryana, 134112
• Key Contact Numbers (DULB Haryana):
  • IT Services Support & Grievance Registration (Toll-Free): 1800-8900-929 (9 AM to 6 PM, Mon-Sat)
  • CLU Related Queries: 0172-2570110
  • Online Building Plan Related Queries: 8725046010
  • Antyodaya Saral Portal Helpline: 0172-3968400
  • General Manager (IT): 0172-2580700
• SARAL Haryana Portal:
  Website: saralharyana.gov.in
  Helpline: 0172-3968400
• Individual Municipal Corporation/Council/Committee Websites:
  Search for the official website of your specific urban local body (e.g., "Municipal Corporation Gurugram" or "Municipal Committee Panipat") for local-specific services and contacts.

Always use official channels for reliable and up-to-date information.