Overview of Online Municipal Services

The Municipal Administration & Urban Development (MA&UD) Department of the Government of Telangana oversees urban governance and development in the state. Through its various wings, such as the Commissioner and Director of Municipal Administration (CDMA) and the Hyderabad Metropolitan Development Authority (HMDA), it provides a wide range of services to citizens through official online portals.

Key Online Services for Citizens

The department's primary goal is to provide transparent and efficient services without the need for physical visits. The main portals facilitate various citizen-centric services.

• Property Tax: The CDMA portal is the central hub for all municipal services, including property tax. You can pay your property tax online, view assessment details, print receipts, and check payment status. You need your Property Tax Identification Number (PTIN) to access these services.
• Building Permissions (TG-bPASS): The Telangana Building Permission Approval and Self-Certification System, or TG-bPASS, is a single-window portal for obtaining building permissions and occupancy certificates. This system allows for instant approvals through a self-certification process for residential plots up to certain sizes, significantly reducing the time and effort required. A new platform, **BuildNow**, has also been introduced to further streamline this process.
• Trade Licenses: Businesses can apply for new trade licenses, renew existing ones, and pay renewal fees online through the CDMA portal.
• Other Services: The portals also offer services for water charges payment, grievances, and obtaining unified birth and death certificates.

How to Access Online Services

To use these services, you must go to the official portals.

1. Identify Your Urban Local Body (ULB): The services are specific to each municipality or urban body.
2. Visit the Official Portal: Access the portal of the Commissioner and Director of Municipal Administration (CDMA) or the specific portal for your urban body (e.g., GHMC for Hyderabad).
3. Enter Required Information: You will need to provide specific details such as your PTIN for property tax or your mobile number for a new application.
4. Complete the Transaction: Follow the on-screen instructions to complete your payment or submit your application.