About Assam Power Distribution Company Limited (APDCL)

Assam Power Distribution Company Limited (APDCL) is the sole electricity distribution company in Assam, responsible for the supply and distribution of electricity across the state. APDCL aims to provide reliable and quality power to its consumers and has adopted digital platforms to streamline services like bill viewing and payment.

Key Services Offered by APDCL Online:

• Online Electricity Bill Payment (Postpaid and Prepaid)
• View and Download Electricity Bills
• New Connection Application and Status Tracking
• Update Mobile Number and Email ID
• Complaint Registration and Status Tracking
• Smart Meter Balance Check (for prepaid consumers)

Paying your APDCL electricity bill online offers numerous benefits, including convenience, time-saving, and avoiding late payment charges.

Information Required for APDCL Bill Payment

To view or pay your APDCL electricity bill online, you will primarily need your **Consumer Number**. This is a unique identification number assigned to your electricity connection.

• Consumer Number: This is typically a 12-digit number found on your physical electricity bill. You can usually find it prominently displayed on the top or bottom section of your bill.
• Mobile Number: For OTP verification and receiving payment confirmations.
• Email ID (Optional but recommended): For receiving e-bill copies and payment receipts.

If you don't have a physical bill, many online payment platforms or the APDCL website itself provide a "View Sample Bill" option to help you locate your consumer number.

How to View/Download Your APDCL Electricity Bill Online

Before paying, it's often helpful to view or download your current bill details:

1. Visit the Official APDCL Website:
   • Go to the APDCL official portal for bill payments: apdcl.org/website/PayBill (or look for "View Bill" on their main site).
2. Enter Consumer Number: Locate the field for "Consumer No." and enter your 12-digit consumer number.
3. Enter Captcha: Fill in the security captcha code as displayed.
4. View Bill: Click on "View" or "Submit."
5. Access Bill Details: Your current bill summary, including the bill amount, due date, and consumer name, will be displayed. You may also find options to download the bill as a PDF for your records.

How to Pay APDCL Electricity Bill Online

There are multiple convenient ways to pay your APDCL electricity bill online:

1. Via Official APDCL Website (Recommended):

1. Go to APDCL Online Payment Portal:
   • Visit: apdcl.org/website/PayBill
2. Enter Consumer Number: Input your 12-digit consumer number and the captcha.
3. Verify Bill Details: The system will fetch and display your outstanding bill amount and other details. Verify that the consumer name and amount are correct.
4. Enter Mobile Number: Provide your mobile number (and email ID if prompted/desired) for payment confirmation.
5. Proceed to Pay: Click on "PAY NOW" or "Proceed to Pay."
6. Choose Payment Method: You will be redirected to a secure payment gateway. Select your preferred payment option:
   • Debit Card
   • Credit Card
   • Net Banking (from various banks)
   • UPI (Unified Payments Interface)
   • e-Wallets (like Paytm, Freecharge, etc., often integrated into the gateway)
7. Complete Transaction: Follow the instructions for your chosen payment method (e.g., enter card details, OTP, UPI PIN).
8. Download Receipt: After successful payment, a digital receipt will be generated. Download and save this receipt for your records. You will also usually receive an SMS/email confirmation.

2. Via Mobile Payment Apps (Paytm, PhonePe, Google Pay, Freecharge, etc.):

1. Open Your Preferred App: Launch the mobile payment app on your smartphone.
2. Navigate to "Electricity Bill": Look for the "Electricity" or "Bill Payments" section.
3. Select Electricity Board: Choose "Assam Power Distribution Company Limited (APDCL)" from the list of operators/boards.
4. Enter Consumer Number: Input your 12-digit APDCL Consumer Number.
5. Fetch Bill: The app will fetch your bill details and display the due amount.
6. Proceed to Pay: Confirm the details and proceed with the payment using the app's integrated payment options (UPI, Wallet Balance, Debit/Credit Card).
7. Save Confirmation: The app will provide a payment confirmation receipt.

Many apps also offer cashback and other incentives for bill payments. Always ensure you are using a legitimate and trusted app.

3. Via APDCL EasyPAY or myBijulee App:

• APDCL also offers its dedicated mobile app, "myBijulee" (available on Android/iOS), and a portal called "EasyPAY" which can be used for bill payments and other services. These provide a direct interface with APDCL.
• myBijulee App: Download from Play Store/App Store. Register with your consumer number to view bills, pay, and manage your connection.
• APDCL EasyPAY: This is often used by agents for collection, but consumers can sometimes use direct links for quick payments if available.

Checking APDCL Bill Payment Status and History

After making a payment, you can usually check its status or your payment history:

• On APDCL Website: Log in to your consumer account on the APDCL website (if you've created one) and look for "Payment History" or "Transaction History." If not logged in, some quick pay links might offer a "Check Payment Status" option using your consumer number and transaction ID.
• Via Mobile Apps: Most payment apps have a "Transaction History" or "Order History" section where you can find details and receipts of your past bill payments.
• SMS/Email Confirmation: Always check the SMS or email sent by APDCL or your payment gateway for immediate confirmation.

It may take a few hours for the payment to reflect in APDCL's system after an online transaction. If your payment does not reflect within 24-48 hours, contact APDCL customer care with your transaction ID and consumer number.

Important Deadlines and Late Payment Charges

• Due Date: Your electricity bill will have a specific due date mentioned. It's crucial to pay by this date to avoid penalties.
• Late Payment Surcharge (LPS): If you pay your bill after the due date, APDCL will levy a Late Payment Surcharge, which is calculated based on the outstanding amount and the number of delayed days.
• Disconnection: Persistent non-payment or significant delays can lead to disconnection of your electricity supply. Reconnection charges will apply.

APDCL Customer Care & Support

For any queries, complaints, or assistance regarding your electricity bill or supply, you can contact APDCL:

• APDCL 24x7 Customer Support Helpline (within Assam): 1912
• APDCL Customer Support Helpline (outside Assam): 022-35296117 / 022-69132900
• APDCL WhatsApp Number: 7575999666
• Email: support@apdcl.org (For billing-related complaints, include your consumer number and subdivision name).
• Official Website: www.apdcl.org (Look for the "Contact Us" or "Grievance" section).
• Local APDCL Subdivision Office: For direct assistance, visit your nearest APDCL subdivision office during working hours.

Utilizing the online bill payment facilities provided by APDCL makes managing your electricity expenses in Assam simple and efficient.