Overview of Chhattisgarh Police Online Services

The Chhattisgarh Police, through its **Citizen Service Portal**, aims to provide accessible and transparent services to the public. This online platform is part of the nationwide CCTNS (Crime and Criminal Tracking Network & Systems) project, designed to integrate police functions and facilitate citizen interaction.

Key services available online include complaint registration (FIR), lost article reports, various verifications (tenant, employee, domestic help), character certificates, and tracking case status.

1. Online FIR (First Information Report)

An FIR is a written document prepared by the police when they receive information about the commission of a cognizable offense (an offense for which the police can arrest without a warrant).

Important Points about Online FIR in Chhattisgarh:

• Cognizable Offenses: Online FIR registration is typically available for cognizable offenses that do not involve serious injury, death, or major property loss. For serious crimes, immediate physical visit to the police station is recommended.
• Citizen Login: You will generally need to register and create a citizen login on the Chhattisgarh Citizen Service Portal to file an online FIR.
• Acknowledgement: Upon successful submission, you will receive an acknowledgement and a unique complaint/FIR number.
• Follow-up: An online FIR may lead to a police inquiry or conversion into a formal FIR after preliminary verification.

How to File an Online FIR (General Steps):

1. Visit the Chhattisgarh Citizen Service Portal: Go to https://citizen.cgpolice.gov.in/citizen/login.htm
2. Register/Login: If you are a new user, click on "Citizen Login Create" to register. If already registered, log in with your username and password.
3. Navigate to Complaint Registration: Once logged in, look for a service option like "Complaint Registration" or "Report Incident."
4. Fill the Complaint Form:
   • Select the type of complaint (e.g., FIR).
   • Provide accurate details of the incident: date, time, place of occurrence, description of the incident, names of involved parties (if known).
   • Enter your personal details as the complainant.
5. Upload Documents (if any): If you have any supporting documents (photos, videos, copies of evidence), you might have an option to upload them.
6. Submit Complaint: Review all the entered information carefully and submit the complaint.
7. Receive Reference Number: An application/complaint reference number will be generated. Save this number for future reference and status tracking.

Checking FIR Status:

• On Citizen Portal: After logging in, you can often find a "Case Status Search" or "View FIR" option. You can search using your FIR number, police station, district, and year.
• High Court Services Portal: Sometimes, FIR status can also be checked via the e-Courts portal integrated with the High Court services for Chhattisgarh. This is usually for cases that have proceeded to court. (Example link: https://hcservices.ecourts.gov.in/ecourtindiaHC/cases/fir1.php)

2. Lost Article Report / Missing Article Report

This service is for reporting the loss of documents or articles that are not stolen (i.e., no element of theft involved). This is particularly useful for applying for duplicate documents (e.g., PAN card, Aadhaar card, driving license, mobile phone).

A Lost Article Report (LAR) is generally an acknowledgment of loss and does not lead to an investigation like an FIR unless the circumstances indicate a crime.

How to File a Lost Article Report Online:

1. Visit the Chhattisgarh Citizen Service Portal: https://citizen.cgpolice.gov.in/citizen/login.htm
2. Register/Login: If not already, register and log in to the portal.
3. Look for Lost Article Report: Find the option related to "Lost/Found Articles" or "Missing Article Report" or ""/ " " (for mobiles specifically).
4. Fill the Report Form:
   • Provide details of the lost article: description, brand, model, serial number (if applicable, e.g., for mobile phones, IMEI number).
   • Mention the date, time, and approximate place of loss.
   • Enter your personal details as the complainant.
5. Submit Report: After reviewing, submit the report.
6. Download Acknowledgment: You will receive a digitally signed acknowledgment of your lost article report, which you can download and print. This acknowledgment is often sufficient for applying for duplicate documents.

Special Note for Lost/Stolen Mobiles:

For lost or stolen mobile phones, it's highly recommended to also use the Central Equipment Identity Register (CEIR) portal (https://www.ceir.gov.in/). This national portal allows you to block your stolen/lost mobile phone using its IMEI number, making it unusable, and also helps in tracing it.

• First, file a Lost Article Report/FIR with Chhattisgarh Police.
• Then, use the details (like FIR number) to block your mobile on the CEIR portal.

General Tips for Using Online Police Services:

• Accuracy: Provide accurate and complete information to avoid delays or issues.
• Keep Reference Numbers: Always note down the application/complaint reference number for tracking purposes.
• Visit Police Station for Serious Cases: For emergencies or serious crimes, do not rely solely on online reporting. Immediately contact the Police Control Room (Dial 112 or 100) or visit the nearest police station in person.
• Beware of Scams: Only use the official government portals for these services.

Official Portals and Helplines

• Chhattisgarh Citizen Service Portal (Main Portal): https://citizen.cgpolice.gov.in/citizen/login.htm
• Chhattisgarh Police Official Website: https://www.cgpolice.gov.in/ (Provides links to citizen services)
• Dial 112 CG (Emergency Response Support System): https://dial112.cg.gov.in/ (For all emergencies: Police, Fire, Ambulance)
• Police Control Room: 100
• General Contact (Police Headquarter): (0771)-2433490 (Check official site for updated numbers)

It's always recommended to visit the official Chhattisgarh Police websites for the most current information, guidelines, and to access these services securely.