Overview of Gujarat Police Online Services

The Home Department, Government of Gujarat, through the **eGujCop Project** and its **Citizen First Portal/Mobile App**, has introduced several online services. These services aim to make police interactions more citizen-friendly and transparent. Key online services include:

• e-FIR Registration: For specific types of theft where the accused is unidentified and no force was used.
• Lost Article Report: For reporting missing documents or articles.
• Tenant Registration: For landlords to register tenant details.
• Domestic Help Registration: For employers to register details of domestic helpers.
• NOC (No Objection Certificate) Applications: For various purposes.
• FIR Copy Download: To get a copy of a registered FIR.
• Application Status Tracking: For all submitted online requests.

These digital initiatives are part of the larger 'Digital Gujarat' vision to enhance governance and service delivery.

Online FIR (e-FIR) in Gujarat

The Gujarat government launched the e-FIR facility to allow citizens to register First Information Reports online for certain types of theft cases. This reduces the need to visit a police station for preliminary reporting.

Types of Cases Eligible for e-FIR:

• Vehicle Theft: Two-wheelers, four-wheelers, etc., where the accused is unidentified.
• Mobile Phone Theft: Where the mobile phone is lost or stolen, and the accused is unidentified.

Important Conditions for e-FIR:

• The theft must be of a **vehicle or mobile phone only**.
• The **accused must be unidentified**.
• There should be **no use of force** or violence during the theft (i.e., it must be a simple theft, not robbery or dacoity).
• The **complainant should not have visited the police station** for the same incident previously.

For all other types of crimes or if the above conditions are not met, citizens must visit their local police station to file a traditional FIR.

How to File an Online FIR (e-FIR) in Gujarat

The e-FIR facility is available via the Gujarat Police Citizen Portal or the "Citizen First Gujarat Police" mobile application.

Step-by-Step Process for e-FIR:

1. Access the Portal/App:
   • Visit the Gujarat Police Citizen Portal.
   • Alternatively, download and open the "Citizen First Gujarat Police" mobile app (available on Google Play Store and Apple App Store).
2. Register/Login:
   • If you are a new user, register by creating an account with your mobile number/Aadhaar.
   • Existing users can log in with their credentials.
3. Select e-FIR Option:
   • Navigate to the "e-FIR" or "Register Online Complaint" section.
   • Choose "Vehicle Theft" or "Mobile Theft" as applicable.
4. Fill Application Form:
   • Provide all necessary details about the complainant (your name, contact, address).
   • Enter detailed information about the stolen article (vehicle make, model, registration number, chassis number, engine number; or mobile phone brand, model, IMEI number, etc.).
   • Provide the date, time, and exact location of the theft.
   • Describe the circumstances of the theft.
5. Upload Documents:
   • Scan and upload relevant documents, such as:
     • Proof of ownership (RC book for vehicle, mobile purchase bill).
     • Identity and Address Proof of complainant.
     • Any other relevant documents.
6. Review and Submit:
   • Review all entered information carefully for accuracy.
   • Submit the e-FIR. You will receive an **Acknowledgement Number/Request ID** via SMS and email.
7. Police Verification:
   • A senior police official will assign the preliminary investigation within 24 hours.
   • An Investigation Officer (IO) will contact the complainant and verify the facts within 48 hours.
   • If details are found genuine, the e-FIR will be converted into a formal FIR.
8. Status Tracking: You can track the status of your e-FIR using the provided Request ID on the Citizen Portal/App.

If no action is taken within five days, the state government has stated that action will be taken against responsible officials.

Online Lost Article Report (LAR) in Gujarat

For items that are lost (not stolen with intent), citizens can file a Lost Article Report online. This is useful for obtaining duplicate documents or for insurance claims.

Common Items for Lost Article Reports:

• Lost documents (Aadhaar Card, PAN Card, Driving License, Voter ID, educational certificates, passports, bank passbooks, etc.)
• Lost articles (wallets, bags, personal items without theft intent).

How to File a Lost Article Report Online:

1. Access the Portal/App: Go to the Gujarat Police Citizen Portal or the "Citizen First Gujarat Police" app.
2. Register/Login: Log in to your account.
3. Select "Lost Article Report": Navigate to the relevant section for reporting lost articles.
4. Fill Details:
   • Provide your personal details (name, contact, address).
   • Enter the details of the lost article: description, brand, serial number (if applicable), identifying marks.
   • Specify the date, time, and exact location where the article was lost.
5. Submit: Submit the report. You will receive a **reference number** or a copy of the report, which you can print for your records.

A Lost Article Report is generally not considered an FIR, but it serves as official documentation for lost items.

Required Information/Documents

While the online forms guide you, generally keep the following ready:

• Complainant's Details: Name, Address, Mobile Number, Email ID.
• Identity Proof: Aadhaar Card, Voter ID, PAN Card (for verification).
• For Vehicle Theft:
  • Vehicle Registration Number.
  • Chassis Number.
  • Engine Number.
  • Make, Model, Color of the vehicle.
  • Date and time of theft.
  • Location of theft.
  • Copy of RC book (Registration Certificate).
  • Copy of driving license.
• For Mobile Phone Theft:
  • Mobile phone brand and model.
  • IMEI Number (Important for tracking and blocking). Dial *#06# to find it.
  • Purchase Bill/Invoice of the mobile phone.
  • Date and time of theft.
  • Location of theft.
• For Lost Articles: Detailed description of the lost item, including any unique identifiers.

Providing accurate and complete information helps expedite the process.

Checking Status and Downloading FIR Copy

After filing an e-FIR or Lost Article Report, you can easily track its progress:

• Track Application Status:
  • Log in to the Gujarat Police Citizen Portal (gujhome.gujarat.gov.in) or use the mobile app.
  • Go to "My Requests List" or "Track Application Status."
  • Enter your Application/Request ID.
  • The current status (e.g., submitted, under verification, FIR registered, closed) will be displayed.
• Get FIR Copy:
  • Once your e-FIR is converted into a formal FIR, you can typically download a copy from the Citizen Portal/App using your FIR number or application details.
  • For traditional FIRs, you may also be able to get a copy online if it's digitized, or from the concerned police station.

The digital access to FIR copies simplifies bureaucratic processes for citizens.

Important Helplines and Resources

• Gujarat Police Citizen Portal: gujhome.gujarat.gov.in
• Gujarat Police Official Website: police.gujarat.gov.in
• Citizen First Gujarat Police App: Available on Google Play Store and Apple App Store.
• Police Emergency: 100 (Dial this number for immediate police assistance in emergencies).
• Women Helpline: 1091
• Child Helpline: 1098
• Cyber Crime Helpline: 1930 / cybercrime.gov.in
• CEIR Portal (for Mobile Blocking): www.ceir.gov.in (After filing a mobile theft FIR/lost report, use this to block your stolen/lost mobile's IMEI).

Always report serious crimes to the nearest police station immediately.