1. How to Check and Pay Postpaid Bills

For postpaid consumers, the process to check and pay bills is simple and can be done online using the MSPDCL billing portal. You will need your unique consumer ID to fetch the bill details.

Step-by-Step Bill Payment Process:

1. Visit the Billing Portal: Go to the official MSPDCL billing website at billing.mspdcl.info.
2. Select Your Sub-Division: On the homepage, select your Sub-Division from the dropdown menu.
3. Enter Your Consumer ID: Input your 10-digit Consumer ID in the designated field. You can find this number on your previous bills.
4. Fetch Bill and Pay: Click on "Fetch Bill" to view your current bill details. You can then proceed to make the payment using various online methods like UPI, debit card, credit card, or net banking.

2. How to Recharge a Prepaid Meter

MSPDCL has extensively deployed prepaid meters across Manipur. The recharge process is also available online, providing a hassle-free way to maintain your electricity supply.

Step-by-Step Recharge Process:

1. Access the Prepaid Recharge Page: Navigate to the prepaid recharge section of the MSPDCL billing portal or use the provided link on the homepage.
2. Enter Your Details: Input your Prepaid Connection ID or Meter Number. If you don't know your ID, you can use the "Search" function on the site.
3. Enter Recharge Amount: Specify the amount you wish to recharge.
4. Generate and Enter Voucher: After making the payment, a recharge voucher or token will be generated. You must manually enter this voucher code into your physical meter unit to activate the recharge.

3. How to Apply for a New Connection

Applying for a new electricity connection can be done online through the MSPDCL portal, which saves time and effort compared to the traditional offline process. The portal allows for both LT and HT connections.

Step-by-Step Application Process:

1. Go to the Application Page: Visit the MSPDCL billing website and find the "Apply for New Connection" link.
2. Fill in Consumer Details: Fill out the online form with your personal details, care of, address, and contact information.
3. Specify Load Details: Select your proposed billing category (e.g., LT Domestic, LT Commercial) and enter your desired connected load in kilowatts (KW).
4. Upload Documents and Photo: Upload a recent passport-sized photograph of the applicant as required. The portal will list other mandatory documents.
5. Submit and Track: Submit the application and note the reference ID. You can use this ID to track the status of your application on the portal.

Important Helplines & Official Resources

• MSPDCL Official Website: mspdcl.in
• MSPDCL Billing Portal: billing.mspdcl.info
• Customer Care Helpline: 1912 (General complaints and queries)
• PM Surya Ghar Scheme Helpline: 8131974626
• Corporate Office: MSPDCL, 3rd Floor, Secured Office complex, North AOC, Imphal, Manipur 795001