Overview of Citizen Services

The Nagaland Police is committed to ensuring law and order and providing public safety. While the traditional method of filing an FIR at a police station remains the primary legal procedure for serious crimes, the police department has introduced online services for citizens to report certain incidents and lost articles. This page provides a comprehensive guide on how to navigate these processes, ensuring you have the correct information and contact details.

Filing an FIR (First Information Report)

For filing an official FIR for a cognizable offense, the process in Nagaland is primarily offline, requiring a visit to the police station. The online complaint serves as a preliminary report, and a formal FIR must be registered in person.

Step-by-step Offline Process:

1. Visit the Police Station: Go to the police station that has jurisdiction over the area where the incident occurred.
2. Provide a Complaint: Give a written or oral complaint to the Station House Officer (SHO). An oral complaint will be reduced to writing and read back to you for your signature.
3. Receive a Copy: The police officer is legally obligated to provide you with a copy of the registered FIR free of cost.

Reporting a Lost Article Online

For lost items such as mobile phones, documents, or valuables, Nagaland Police provides specific online platforms, particularly at the district level. These services generate a report that is essential for obtaining duplicate items or for insurance claims.

Online Lost Complaint (Mobile Phones):

• Some district police websites, such as the Dimapur Police portal, have a dedicated `Lost Complaint Form`. This is primarily for lost SIM cards or mobile numbers.
• This service is designed to generate an SMS acknowledgement that you can show to your service provider to get a duplicate SIM. No physical printout is necessary.

For Stolen/Lost Mobile Phones (CEIR):

To block your lost or stolen mobile phone and prevent its misuse, use the national `Central Equipment Identity Register (CEIR)` portal.

1. Visit the CEIR portal at https://www.ceir.gov.in/.
2. Click on the 'Block Stolen/Lost Mobile' option.
3. Fill out the form with your mobile number, IMEI number, and other details of the lost device.
4. Submit the report to generate an `Application ID`.

Nagaland Police Emergency and Helpline Numbers

In case of any emergency or to report a crime, use the following contact numbers:

• All-in-one Emergency Helpline (ERSS): 112
• State Police Control Room: 100
• Women's Helpline: 181
• Cybercrime Reporting Portal: `https://cybercrime.gov.in/`

District-wise Control Room Numbers:

• Kohima Police Control Room: 08575045500
• Dimapur Police Control Room: 07085055050
• Crime Helpline, Dimapur: 07085055043

Important Official Portals and Contact

• Nagaland Police Official Website: The main portal for all information and public notices. http://nagapol.gov.in/
• Dimapur Police Portal: Specific citizen services for the Dimapur district. https://www.dimapurpolice.in/
• Nagaland Police SMS-Based Vehicle Monitoring System (NPSVMS): For reporting the loss of a vehicle via SMS.
  • SMS to: 8415900400
  • Website: http://www.npsvms.com/
• Police Headquarters, Kohima:
  • Address: PHQ, Kohima, Nagaland - 797001

For legal and official purposes, a visit to the nearest police station is always recommended to file a formal FIR. The online services are for preliminary reporting and convenience.